FAQ

How does the custom order process work?

• Place your order or submit your design request and checkout in the cart, including payment.
• We create a design proof and send it to you for review.
• You approve the final design (or request revisions).
• Once approved, we begin production (typically 4–7 business days).
• Your order ships and you receive tracking information.

How many design revisions do I get?

We include a reasonable number of revisions to ensure you’re happy with the design. Extensive changes or completely new concepts after the initial proof may require an additional fee. We’ll communicate clearly if that applies.

When does production start?

Production begins only after you approve the final design. Please allow 4–7 business days for production after approval. Material availability can occasionally add extra time.

Do you ship internationally?

No. We currently ship within the United States only.

Who pays for shipping?

The customer pays for shipping. Costs are calculated at checkout.

Should I buy shipping insurance?

Yes, we strongly recommend it. We are not responsible for packages lost or damaged while in the carrier’s possession. Without insurance, we may be unable to offer a replacement or refund for transit issues. Please refer to our Shipping Policy for more details.

What is your return policy?

Because our products are custom and made-to-order, all sales are final except for items that arrive damaged or have a manufacturing defect. Please see our full Return Policy for details. Please refer to our Return Policy for more details.

What file types do you accept for custom designs?

High-resolution files work best (PNG, JPG, PDF, AI, or EPS preferred). If you’re unsure, just send what you have and we’ll let you know if anything needs adjustment.

Do you use AI in your designs?

We use modern generative AI tools as an assistive aid when helpful, combined with traditional artistic skills and human oversight. Every design is reviewed and refined by us to ensure quality and originality.

How long will my order take to arrive?

After the 4–7 day production window (following design approval), delivery time depends on the shipping method you select at checkout. You will receive tracking once the order ships.

Can I cancel or change my order?

You may request changes or cancellation before the final design is approved.

Once we have begun creating custom artwork for your order, any cancellation may be subject to a partial refund only. The refund may be pro-rated to account for the design time and effort already invested. This helps ensure we are compensated for custom creative work completed on your behalf.

After the final design has been approved and production has started, orders generally cannot be cancelled or changed, and no refund will be issued (except as outlined in our Return Policy for damaged or defective items).

Still have questions?

Feel free to contact us at ffd@fairyforestdesigns.com — we’re happy to help!