Shipping Policy

Shipping Destination

We currently ship within the United States only. We do not offer international shipping at this time.

Order Processing & Production Time

Custom orders begin production only after the final design has been approved by the customer.

Once the design is approved, please allow 4–7 business days for production.

Please note that production timelines may be extended if required materials or blanks are delayed due to supply chain or availability issues. We will notify you as promptly as possible if a delay is expected.

Shipping Costs

Shipping is paid by the buyer. Shipping costs are calculated at checkout based on the selected shipping method, package weight, and destination.

Handling Fee

A small handling fee may be applied to orders to cover the cost of packing materials, including boxes, protective wrapping, fillers, tape, and other supplies needed to safely prepare your items for shipment.

This fee is separate from the shipping (carrier) charge and helps ensure your order arrives in good condition. The handling fee, when applicable, will be clearly shown at checkout and is non-refundable.

Shipping Methods & Delivery Estimates

Available shipping options and estimated delivery times will be shown at checkout. Delivery estimates begin after the order has completed production and been handed to the carrier.

Actual delivery times may vary depending on the carrier and destination.

Tracking

Once your order ships, you will receive a shipping confirmation email containing tracking information (when available).

Lost or Damaged Packages

We strongly recommend that buyers purchase shipping insurance for their orders.

Fairy Forest Designs is not responsible for packages that are lost, stolen, or damaged while in the carrier’s possession. If you choose not to purchase insurance and your package is lost or damaged in transit, we may be unable to offer a replacement or refund.

If an item arrives damaged due to a manufacturing defect (not transit damage), please refer to our Return Policy and contact us within 7 days of delivery with photos of the issue.

Additional Information

We are not responsible for delays caused by the shipping carrier, weather, natural disasters, or other circumstances beyond our control.

Please ensure your shipping address is accurate and complete at checkout. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

Signature confirmation or other special delivery options may be available at checkout depending on the carrier and service selected.

Questions?

If you have any questions about shipping, please contact us at ffd@fairyforestdesigns.com before placing your order.

Thank you for shopping with Fairy Forest Designs!